Saturday, February 16, 2013

My Walmart Ad Match Experience...or why Walmart lost my business!

I have a long history with Walmart. I was a an associate back in the late 80's and early 90's. My father is currently an associate in another state. While all the world complains about Walmart's corporate practices, I remember Walmart when Sam Walton was alive. I remember a store that cared about its customers, one built on the principal of putting the customer first and being a light in the community. Sadly, that Walmart is no longer in existence. The new Walmart is focused on profit and expansion. 

I was in the Slidell at Northshore Blvd. store yesterday purchasing groceries. I wanted to use Walmart's  ad match guarantee to purchase a couple of items. The first item was boneless, skinless chicken breasts from Albertsons.Walmart's price was $1.99/lb. while Albertson's was $1.48. When I told the cashier, she had to go check the price. She was gone for about 3 minutes and came back and charged me $1.78/lb. When I told her that she put it in wrong, she sighed and said "That is what they told me it was." I showed her the ad and she begrudgingly changed it. Then I wanted to purchase Purex from Winn-Dixie's ad. The ad said, "Buy one Get one Free up to $6.49." She told me that they didn't do Winn-Dixie ads, because it says "up to" and doesn't have the price printed "really big". I asked to speak to a manager and Mary came over. She told me that not only was the BOGO not valid, but since Winn-Dixie requires a shopping card, Walmart doesn't honor any of their ads. If this is true, then they don't honor Walgreens, CVS, Rite Aid, or several other competitors either. What is the point of having an ad match guarantee if they won't honor any of the competitor's ads? I have shopped at all 4 Walmarts in the surrounding area and have never been treated this way. Other Walmarts honor competitor's ads with no question especially when I have the ad in hand. I am not one of those crazy couponers and don't feel that I was asking for anything above or beyond what is in their ad match policy. I feel I was treated like I was trying to cheat the company by this cashier and manager. This is the second time that this has happened to me. Last time when I called 1-800-WALMART, the manager was supposed to call me to explain the policy. He did not. Honestly, I don't trust this store not to embarrass me at the check-out and treat me like a criminal. I won't shop there any longer. I will go to Winn-Dixie, Rouses, Albertsons, Lishman's and Target. As a former Walmart employee, I expect better from the company that I once loved to work for.


  1. I am totally with you on this! But, because Walmart is the main store in my town, I find myself shopping there every week. Winn Dixie is the other option and they are overpriced. Maybe they will open their eyes one day and appreciate their customers again!

    1. I know living where you do, you don't have the choices that we do down here. Winn Dixie is expensive, but since we also have Target. I have options. I am a sales shopper too. If chicken breast is on sale, guess what we will be eating for the next couple of weeks!